Refund Policy

Scope of application

This policy applies to payments for licenses and subscriptions for "Стожер" purchased from ДСУ БЛЕКСМИТ ДООЕЛ Скопје. The sale is intended for business users (B2B).

Subscriptions

Within 14 days of the first payment for a new subscription, you may request a refund if the software has not been substantially used. Upon activation, the subscription is valid until the end of the paid period and is not refunded proportionally; however, you may cancel the renewal at any time.

One-time licenses

As this is local software delivered with a license key, one-time licenses are not refundable after delivery of the key, except in the case of a proven technical defect that we are unable to remedy.

Setup and training fees

Fees for setup, data migration, and training are non-refundable once the service has been performed.

How to request a refund

Please submit your refund request to billing@blacksmith.works, including the order details. Approved refunds are returned to the same account from which the payment was made, within a reasonable timeframe.

Contact

For inquiries regarding billing and refunds, please contact us at billing@blacksmith.works.